Delivery and Return Policy
Delivery
If you live in the local area of Wanaka, Queenstown, Cromwell we will hand deliver your item for free where possible/convenient.
Otherwise, we use NZ Post to send our items around the motu and overseas. We will send your item in the most cost efficient manner and forward a tracking number for your attention. Most parcels in NZ will arrive within 1-2 days. Those overseas will depend on your country of delivery. Please contact us at hello@thefeathercraftsman.com to check on the expected time of arrival if required.
If you have a particular deadline please let us know when ordering. We often hand craft your order just for you and will then send it out ASAP. If we don't think we can meet the deadline we will let you know and refund accordingly if that's what you would like to do. If we have your item already made we will send it out to you on the same or next business day.
We always pack your item carefully to ensure it arrives to you in the best condition possible. However, there is some inherent risk sending by mail and by ordering you accept that damage is possible during transport.
Returns
Due to the small nature of our business (and hygiene in the case of the earrings) we do not accept returns so please choose carefully.
The exception is when the item you have received is defective. I take every care to ensure your item arrives to you in perfect condition and inspect every order prior to dispatch. However, in a very rare case where there may be a problem please email hello@thefeathercraftsman.com in the first instance and I will repair or replace the item at my discretion.
Free NZ shipping for orders over $100
Free hand delivery around Wanaka and Queenstown